{"id":1658,"date":"2021-10-17T20:17:08","date_gmt":"2021-10-18T02:17:08","guid":{"rendered":"https:\/\/cancunvipvacations.com\/?page_id=1658"},"modified":"2024-03-26T17:39:19","modified_gmt":"2024-03-26T22:39:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/cancunvipvacations.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Frequently Asked Questions<\/mark><\/h1>\n<\/div><\/div>\n\n\n\n
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Do you have any questions?<\/h3>\n\n\n\n

Find answers to frequently asked questions here. Get to know who we are, the benefits we have for you and how to take advantage of them.<\/p>\n\n\n\n<\/a>\n\n\n\n

What is Cancun VIP Vacations?<\/h4>\n\n\n\n
Cancun VIP Vacations is the trade name of Relax And Fun Vacations S.A. de C.V., a company dedicated to marketing and tourism services, among other activities related to leisure travel. Legally incorporated within the framework of Mexican regulations, on June 27, 2012, under Public Deed number 32260. One Hundred and Thirtieth Volume, Volume E, before the Faith of Susana Ver\u00f3nica Ram\u00edrez Sandoval, of Notary Office 11 in Cancun, Quintana Roo, Mexico.<\/pre>\n\n\n\n
Where they are located?<\/h4>\n\n\n\n
For your convenience, we make reservations by telephone and online, always guaranteeing personalized and attentive treatment. Our offices are located at Av. Carlos Nader SM5 Mza 5 Lte 5, Local C, 77500 Canc\u00fan, Q.R. Mexico.<\/pre>\n\n\n\n
Is it safe to book with Cancun VIP Vacations?<\/h4>\n\n\n\n
Reservations with us are 100% secure. Supports us:\nThat we are a registered trademark and with all Rights Reserved.\nYou can access our RFC, if you require it click here<\/strong><\/a>.\nWe have the National Tourism Registry (RNT) number 04230051164. Which guarantees that we are legally registered with the Ministry of Tourism. You can verify it directly on its official portal under our commercial name: Canc\u00fan Vip Vacations\n\nWe are certified by PROFECO as a Responsible Supplier. If you require it click here<\/strong><\/a>.\nOur Facebook page has company registration and certification.\nWith every purchase, we give you a confirmation number, which can be verified with the hotel almost immediately.\nAll Credit Card operations require a voucher to be signed for them to be valid. This voucher is sent by email, and indicates the reservation status before signing.\nOur direct contracts with hotels, tours and transportation guarantee our seriousness and good performance.\nCommitted to tourism, we always work to provide exceptional service, in the best destinations and at exclusive prices for our clients.<\/pre>\n\n\n\n
<\/meta>How can I book at Cancun VIP Vacations?<\/h4>\n\n\n\n
Easy!\n\nFill out the form found in the contact section, and indicate the time you prefer to be contacted. (Indicate a time between 11:00 a.m. and 8:00 p.m.). If you have a destination in mind, as well as the days to travel, include them in your message.\nWe will contact you as soon as possible.\nThe data will be requested to make the reservation. And we will make the corresponding charge for your purchase.\nWe accept all major credit cards and you will receive confirmation of your reservation in your email.\n\nIf you have any additional questions, you can contact Tel (52) 998-9803000 Monday to Friday from 11am to 8pm or WhatsApp (52) 998-4171317<\/pre>\n\n\n\n<\/a>\n\n\n\n
Is it required to pay by credit card?<\/h4>\n\n\n\n
Although it is not the only method available, it is important to know that it can give you access to a discount of up to 70% on the hotel's regular rate. One of the most accessible and attractive promotions for your next vacation.<\/pre>\n\n\n\n
Do you accept all credit cards?<\/h4>\n\n\n\n
If the card you use to pay for your vacation is Visa, Master Card or Amex, you can do so without any problem, at Canc\u00fan Vip Vacations they are welcome.<\/pre>\n\n\n\n
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Can I reserve a package and pay for it later?<\/h4>\n\n\n\n
Yes!<\/strong> It is possible to block a promotion with an advance payment. Just ask your advisor for the payment methods we have in order to ensure and complete your promotion within the defined period.<\/pre>\n\n\n\n
If I have already purchased my vacations, can I change the dates?<\/h4>\n\n\n\n
Yes! To request a change of dates we require that you notify us by email reservaciones@cancunvipvacations.com<\/strong> at least 20 business days in advance of the date of arrival at the hotel. Adjustments will be subject to price and availability variations.<\/pre>\n\n\n\n
What happens if I want to cancel?<\/h4>\n\n\n\n
Most of our packages are non-refundable. If you cannot travel, we can help you manage a change of dates subject to variations in price and availability. If your package is refundable, you can consult the refund conditions and penalties in the Terms of Service, available in our Terms and Conditions, or call our reservation center.<\/pre>\n\n\n\n
I have not been contacted. What do I do?<\/h4>\n\n\n\n
This may be due to high demand. If more than 24 hours have passed since sending your form, you can contact +52 998-980-3000, having at hand the first and last name with which the registration was made. An executive will assist you immediately.<\/pre>\n\n\n\n<\/a>\n\n\n\n
Can I book a flight with you?<\/h4>\n\n\n\n
Yes!<\/strong> Although our prices do not include flights due to the variation in rates (according to travel dates and origin-destination points), our advisors can provide you with preferential prices, adding them to complement your trip.<\/pre>\n\n\n\n<\/a>\n\n\n\n
What does the promotional package include?<\/h4>\n\n\n\n
Todos nuestros paquetes promocionales incluyen, Hospedaje en hotel 5 estrellas All our promotional packages include accommodation in a 5-star beachfront hotel, unlimited food and drinks, shows and non-motorized water activities, VAT and tips.\nThe number of people and nights is according to the package you choose.<\/strong><\/pre>\n\n\n\n
What does the promotional package NOT include?<\/h4>\n\n\n\n
DOES NOT INCLUDE GROUND\/AIR TRANSPORTATION, SPA OR CASINO<\/pre>\n\n\n\n
Why can’t I reserve my promotion online?<\/h4>\n\n\n\n
Our website serves as a reference to bring you closer to the best promotions. And through telephone contact, we make sure that everything is clear regarding your trip and you have no doubts about it, so that you can enjoy your vacation to the fullest.<\/pre>\n\n\n\n
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DO YOU HAVE MORE QUESTIONS?<\/h4>\n\n\n\n
Env\u00eda un mensaje:<\/p>\n\n\n