Privacy Statement

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), Cancún VIP Vacations makes the following Privacy Notice available to you.
Responsible for the protection and processing of your Personal Data, Cancun Vip Vacations (hereinafter “cancunvipvacations.com“), with address at MZ27 L1 02 UC27 1 D-1702, Blvd. Kukulcan, Zona Turística 1A ET B.J.F. C.P. 77500, Cancún, QRoo.

Means of obtaining Personal Data
The personal data that cancunvipvacations.com collects from you will be used solely for the purposes described in this privacy notice and may be collected in the following ways:

Directly, by entering your data or using the online services through the cancunvipvacations.com page
Directly, through our telephone reservation center (Call Center).
Directly, through our official social media accounts.
Personally, through our reservation representatives. Data collected
The data that cancunvipvacations.com collects from you will be the following:
Full name with surname, telephone number, email, address and financial data such as: credit card number, name of the card holder, expiration date, security code and any data necessary to complete and manage the reservations requested by you.

Purpose of the Personal Data collected
Your personal data will be collected for the following main purposes that are necessary for the service you request:

Processing, monitoring, updating, modification, cancellation and confirmation of the services you reserved with cancunvipvacations.com through its means, for financial and credit purposes, to comply with the obligations contracted with you and our suppliers.
In the case of reservations that include air transportation, so that the airline can proactively contact the passenger in the event of an interruption in operations or to provide the customer with updated information about their trip. The above implies certain advantages for you, such as:
Flight updates in real time.
Proactive notifications in case of service interruption (cancellations, delays, etc.).
Updates related to luggage.
Sending information about the change of reservation or boarding pass automatically, for the next available flights.
Reduction in waiting time, anxiety and inconvenience during service interruptions.
A better customer experience.
Likewise, the data collected from you will be used to contact you to offer you more information for the generation of possible reservations.
And on an accessory basis, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate better service:

Evaluate the quality of the service, conduct surveys on travel habits and preferences, to participate in contests and raffles, loyalty programs, implementation and development of advertising campaigns, as well as to send promotions, offers, services and advertising purposes.
Owners may immediately and free of charge request the cancellation of sending emails for advertising purposes by ancunvipvacations.com at any time, by clicking on the “Cancel subscription” link.

If you do not want your personal data to be processed for these additional purposes, you can submit a letter from this moment via email to the address gciaoperaciones@cancunvipvacations.com.

Data transfer, national and international

By virtue of the provisions of articles 36 and 37 of the LFPDPPP, your personal data may be transferred and/or shared to:

When the transfer is necessary by virtue of a contract concluded or to be concluded in the interest of the owner, by the person responsible and a third party; When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the person responsible and the owner such as Suppliers, Tourist Service Providers, Banking and Credit Institutions, and among others.
It is important to note that third parties to whom your personal data is transferred will be bound by the same terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.

In any case, we undertake not to transfer your personal information to third parties without your consent, except in the case of what is provided for in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, as well as to carry out this transfer in the terms established by said Law.

Exercise of ARCO Rights
Article 28 of the LFPDPPP grants you four rights to exercise:

The owner has the right to access their personal data held by the person responsible, and to know the Privacy Notice and its purposes.
The owner has the right to rectify his/her data if it is inaccurate, incorrect or outdated.
The owner has the right to Cancel his/her personal data when he/she considers that they are not being used to fulfill the purposes established in this Privacy Notice.
The owner has the right to Oppose the processing of his or her personal data with respect to any of the purposes established in this Privacy Notice.
Right to revoke his consent for the processing of data Article 8 of the LFPDPPP provides for the possibility of revoking the consent granted for the processing of his personal data. To revoke it, you may request it using the same mechanism and procedure for the exercise of ARCO Rights provided for in this notice. However, coconuttrip.mx informs you that keeping your personal data in its database will allow it to better understand your needs based on your history and thus offer you better service in your future reservations.

Mechanisms for the exercise of ARCO Rights and Revocation of consent for the processing of your data.
To exercise your rights of Access, Rectification, Cancellation and Opposition or your right to revoke consent for the processing of your personal data, you must fill out and send the ARCO RIGHTS EXERCISE FORM, which you can download here, which you must send to cancunvipvacations.com via email politicas@cancunvipvacations.com, or send the form physically to the following address: MZ27 L1 02 UC27 1 D-1702, Blvd. Kukulcan, Zona Turística 1A ET B.J.F. C.P. 77500, Cancún, QRoo., with attention to the Department of Personal Data Protection, or, you may submit your request in writing and in Spanish and complying with the requirements indicated in article 29 of the LFPDPPP regulations.

In order to exercise your ARCO Rights, you must prove the ownership of your ARCO rights or the representation regarding the owner through the presentation of a copy of your identification document and the exhibition of the original for comparison, or those established instruments. in article 89 of the LFPDPPP regulations.

Article 29.- The request for access, rectification, cancellation or opposition must contain and accompany the following:

The name of the owner and address or other means to communicate the response to your request;
Documents that prove the identity or, where applicable, the legal representation of the owner;
The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights, and any other element or document that facilitates the location of the personal data.
cancunvipvacations.com will follow up on your request within 20 business days from receipt of said FORMAT or request, with complete documentation, to inform you of its origin. If appropriate, cancunvipvacations.com will have a maximum period of 15 business days to make its ARCO right effective.

Measures to protect your information and to limit the use or disclosure of your personal information.
It will be protected under strict confidentiality and to reasonably prevent its improper use or disclosure, we have implemented physical, technical and administrative security measures in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and other applicable regulations.

In particular, we have a privacy policy, training courses for staff, restricted access to personal information only to authorized users, privacy officers, an inventory of personal data (duly classified by data category), processing systems, risk analysis and contractual clauses.

In order for you to limit the use and disclosure of your personal information, we offer you the option of registering in the Public Registry to Avoid Advertising (REPEP), which is in charge of the Federal Consumer Protection Agency (PROFECO), with the so that your personal data is not used to receive advertising or promotions from companies of goods or services. For more information about this registry, you can consult the PROFECO Internet portal, or contact it directly.

Whenever the owner considers that their right to data protection has been violated, they have the right to go to the INAI as a support institution for compliance with the ARCO regulat

SSL and Cookies
At cancunvipvacations.com we use the SSL (Secure Socket Layer) security padlock. This is a security protocol to make the transmission of data between a server and a user (or vice versa) over the Internet completely secure. The SSL certificate allows you to protect your data in a secure environment since the information is encrypted and sent directly to the server.

cancunvipvacations.com uses its own and third-party cookies to analyze your browsing and offer you a more personalized service according to your interests.

Modifications to this privacy notice
cancunvipvacations.com may make modifications or updates to this Privacy Notice at any time. The modifications or updates that are made will come into force at the time they are published on the website www.cancunvipvacations.com/aviso-de-privacidad/, on its affiliated sites or in any media used to publish it. , so its continuous review is recommended.

Acceptance of the Privacy Notice
If you do not expressly object to this notice and its updates, it is understood that you have given your tacit consent in terms of article 8 of the LFPDPPP. cancunvipvacations.com suggests that you read this Privacy Notice, since by providing your data by any means, it constitutes acceptance of this Privacy Notice.

Last update March 2022